Talk:Fusion Reports/@comment-5116140-20120908024853/@comment-5116140-20120908154849

HI ChaChaDean [re: Frozen Fusion Lab]

I didn't go directly, just used the usual Support Ticket.

Here are some tips.

1. In your topic add "Sean, please help Unfreeze my Fusion Lab"

Sean is the '"Community Manager" for TinyCO and he really gets results!

2. Always use Honey - never vinegar.

3. Carefully review your support ticket, and be sure it is clear and provides all the needed info! I actually wrote mine in Word first, and then pasted into the various fields on the support form once I was sure it was clear and complete.

I am not sure but maybe SophieMo has a direct contact. She helped get a lot of labs unfrozen by coordinating with Sean at TinyCO. You can often find her on Chat.

Good luck, and let us know how it works out.