User blog comment:Thefuture1/TinyCo Support/@comment-5297252-20120911032217/@comment-5477177-20120913050948

the queue for support has grown significantly. nevertheless Tinyco can reach out and has recently responded to one of my ticket numbers with a personal email. if i may be so bold as to quote a relevant section of this response from the support staffer:

"We have taken significant steps in improving our customer service these past few weeks, including implementing a new system that will help us track and respond to all issues. Thank you for being so patient during this time."

i think we can all expect signs of better service in the weeks ahead and a bit less of the robo-mail we have come to dread. but Oioiaussie's point becomes even more relevant in light of this, you may need to rejoin the queue for the new system to track you.