Talk:Support/@comment-5417121-20120831174133/@comment-5417121-20120831195028

Does it seem to matter based on the reason for the ticket, maybe?

Mine was a billing issue. There was a deal to spend $9.99 on a basket of crystals (110 crystals), and get 55 free crystals and a tree swing. I purchased the crystals, but it took 48 hours before I was credited with the 110 crystals. (This has happened before, and TinyCo told me that it was Google Play holding the funds.) The 55 crystals and the tree swing never showed up, probably because that deal was over by the time Google Play released my funds.

I put in the ticket on August 20, and I've updated it twice asking for an update, on the 21st and the 27th. I bought the crystals because I wanted to get the Crystal Alchemy Store, which was available until the 21st. So not only did I not get the 55 crystals and the tree swing from the deal, but I wasn't able to buy the crystal store because I was 50 crystals short. I'll let you know when I finally get a response back, so we can see how long the total delay was.