User blog:Utimmer43/No help from TV support

So, my Fusion Lab has been frozen for 2 weeks now. I submitted a ticket when it first happened, and a couple days ago found that it was deemed resolved. Well, I can tell you that my issue was anything but resolved, as my dinos were still trapped in fusion. So I added a comment to keep the ticket alive, and here is the response that I finally got today...

I'm very sorry, but we are not unfreezing dinos for players at this time.

''It's not that we don't want to fix this issue for you, but we are dilligently working through our ticket backlog. This means our resources need to be focused on billing issues, gathering information regarding crashes and loading issues, and making sure players are getting their games transferred.''

''We know Frozen Fusion is an incredibly frustrating issue to encounter, and we are glad that there will be a fix available in the next update (which will be another 2-3 weeks). We're really sorry for the inconvenience in the meantime. After all, we want the same thing you want, to make Tiny Village the very best game it can be. We want to help you, but there will be some bumps along the road until our ticket backlog is a thing of the past. Again, we're sorry for the frustrations in the meantime.''

Best,

Rose

Now, I'm no computer programer. But it would seem to me that in the amount of time that it took Rose to type this response, she could have just as easily accessed my account and gave my Fusion Lab the nudge that it needs to complete the fusion process. It also kinda ticks me off that I waited 2 weeks just to hear that they WON'T (not can't, but WON'T) fix my problem.