User blog:Superslacker87/TinyCo Priorities

So I sent in two support tickets, one after another on September 2. The first one is due to the lovely Failed to Receive a Gift error. The second was the suggestion about the second Wonder Challenge that I wrote about a couple weeks back. Take a guess which one had been seen and closed. The Wonder Challenge one. It was assigned and I received a great human response saying that she loved the idea and would pass it along, and that in the future, could I please use the Facebook page for things like this instead rather than using the support system.

I'm both happy and upset about this at the same time. While I'm glad that they liked my idea, they also have ignored the actual request for support that I submitted thus far in favor of the easily closed ticket. The other thing I would say is if you don't want feedback through your support system, then don't have a "Feedback" option. I get that they are swamped with requests, so I'm glad that they answered at least one of my tickets, but priorities need to be in check here. An actual request for support merits a person responding to it instead of a suggestion. I have seen way too many people ignored who need actual help with the game. Take care of them first; I am patient.