User blog comment:Beckyw/And my quest with TinyCo Support starts.../@comment-5191527-20121024043221

I feel your pain...My issue was 'deemed solved' when it wasn't, so I added a comment saying so. By adding a comment, it 're-opened' the ticket. Support kept closing it saying the problem was forwarded on to an engineering team. Since that point, I can't add to my request nor can I make any comments on facebook anymore. It's been a month, so I opened up a new ticket asking for the status of my original ticket. Haven't heard anything for 3 days.

Good Luck to you!