User blog:RockyRoadIC/Beware! Transferring Your Village May Wipe It Out

I believe that a few of the community regularly tip my village so you may have noticed something different about my village.

This past weekend, I purchased a new phone to replace my old one. I was looking forward to playing with my village on my new phone so I opened up a ticket to move my level 41 village.

On Monday afternoon, I received a message that my transfer was all set. Sure enough, when I logged into my old phone, I saw the starter village that I had created in my new phone.

However, when I logged into my new phone, I had a brand spanking new level 1 village!

I've been on Tiny Village withdrawal ever since. That same afternoon, I updated my support case informing TinyCo of the problem but I have had no response as of today. I opened a new case but I still haven't heard from TinyCo support.

This is the second village that I've lost. The first one was a level 14 one that kept crashing. It wasn't too bad starting again from that one as it probably took me one or two weeks to get to that level. My level 41 village took me almost six months to get to.

So, if you're spending money or doing the tasks that earn you "free crystals", think twice about transferring your account to another device.

If you really really want to transfer your beloved village to your shiny new device, here are a couple of tips: I'm still hoping that my village is still recoverable so I log on every night to check. It has only been three days but, I just hatched a Brontornis/Lucky Mammoth and my poor dinos are hungry!
 * 1) Do not create a new village in your new device. This way, support can't accidentally transfer the wrong village.  I did not know that the Device ID is your phone's EIN number so I created a village to get that information.
 * 2) If you had already created a village in your new device, be very detailed about which village from which device you are transferring. My mistake: I wrote that I wanted to transfer my village from my old phone to my new phone.  I then followed it up with the new device ID is so and so and that the old device ID is such and such.  Perhaps TinyCo Support wanted me to word it like so: please transfer the village profile from device ID 123 to device ID 987.

Enjoy the game, guys. Hopefully, your experience with TinyCo Support is better than mine.

-RockyRoadIC