User blog comment:Soosieloo/Kindled Kindler Kicks Knuckleheads/@comment-5753346-20130324181219

Update: 3/24/13

I decided to post my initial complaint and the response from Amazon Apps, I deleted my name and email etc but the rest of the text is verbatim. I hope this offers some help to other kindle/android users but feel if each of us posts polite complaints it will push them to be more stringent on allowing these developers to continue to slight our devices. I sent a reply back thanking for the response and gift, but did reiterate that at least on two games based on my experience (tiny monsters, tiny village) the lag behind other devices is now into a year and is unacceptable.

> Date: Thu, 21 Mar 2013 16:25:54 +0000 > From: cust.service03@amazon.com > To: mXXXXXXXXX > Subject: A Message from Amazon Customer Service > > Hello, > > Thank you for contacting Amazon.com > > I understand your concern regarding games. This is definitely not what we want our customers to experience. > > Please be informed that the updates for your apps will automatically be made available once the developer submits the app and it's approved by our Review Team. Our goal is for Amazon Appstore customers to have a great experience with every app they order. As a result, we test all apps and updates prior to making them available in our store to verify that each app works as intended, doesn't impair the functionality of the mobile device, and does not put customer data at risk once installed. > > Please be informed that, depending on when the developer submits the app for review, this may result in the update being available after other marketplaces. > > We're receiving requests from the customers to make the "Tiny Co" and "Team Lava" games available with updated versions and our technical team is working on it with the developer, we do not have the exact time frame when Amazon will release the update on this. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> However, to make sure that your feedback is heard by the right people in the organization, I have forwarded your comments, expressing your desire to make the "Tiny Co" and "Team Lava" games available with updated versions, to our Amazon Appstore Development Team, so that they can take notice of it, take them into consideration, work out and most probably provide the option in the near future. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> For the inconvenience caused, I've issued you a $5.00 promotional certificate to your account. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> This $5.00 promotional credit can be used to on any of your retail or digital purchases(Instant Videos, MP3 content, Apps, etc). <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> When using a promotional certificate to buy eligible Kindle content or other digital products, the promotional funds will apply to your order automatically before another payment method is charged. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Your promotion will be automatically applied to your next eligible purchase shipped and sold by Amazon.com, including Amazon Instant Videos, Amazon Appstore apps, Amazon MP3s, and Kindle books sold by Amazon.com. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> If you still have any queries regarding this, feel free to write back to us using the following link so that we can help you right away: <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> https://www.amazon.com/gp/help/contact-us/apps-help.html <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> I appreciate your patience and understanding in this regard. We look forward to seeing you again soon. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Thank you for your inquiry. Did I solve your problem? <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> If yes, please click here: <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> http://www.amazon.com/gp/help/survey?p=AMNNLRBK31FCT&k=hy <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> If no, please click here: <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> http://www.amazon.com/gp/help/survey?p=AMNNLRBK31FCT&k=hn <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Best Regards, <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Mukesh <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Amazon.com <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Your feedback is helping us build Earth's Most Customer-Centric Company. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> http://www.amazon.com/your-account <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Original message: <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> --- <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> 03/21/13 07:58:57 <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Your Name: XXXXXXXXX <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Comments:I have bought apps for the kindle fire based on the amazon store offers, which is supposed to have a quality approval process for stability, quality that is commiserate with the Amazon brand name. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Repeatedly these apps although offered for kindle users on the kindle store, do not support kindle with updates, patches, fixes in a reasonable amount of time as stated by the App Distribution Agreement. In fact, alot of developers consistently lag with updating kindle users by weeks, months or abandon them entirely after the initial approval process. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> All Tiny Co games are this way. Tiny Village and Tiny Monsters. Each update the kindle lags behind other devices by months, shutting out features, fixes, events, prizes, sales and other digital services enjoyed by other devices and customers. Tiny monsters is highly unstable on kindle to the point of unplayability. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> Same with Team Lava games. All of the Story games that they develop are this way based on my experience. To this date some of the Story games do not offer the same content as other devices, lagging behind by years. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> I have spent a lot of real money based in faith on the approval of Amazon app process only to see time and time again kindle users being shut out of updates and product. It is not acceptable. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> I have lost faith in your quality assurance program. I need to know if Amazon will continue to allow these developers to continue to take money from kindle users, knowing that the app will not be supported. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> if so, this is not in line with the Kindle Fire Development Tool or App Distribution Agreement policy and is a fraudulent practice and waste of my money and time. <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">> --- <span style="color:rgb(68,68,68);font-family:Calibri,sans-serif;font-size:15px;">>