User blog:Chloe.zaroli/Tiny support

I have a question for the general community:

Background: I tried to take advantage of a promotion in June where if I purchased a pile of crystals, I'd receive 100 more free. So I made the purchase but never received the crystals.

I submitted a request with documentation to tiny support but haven't even had my request assigned to someone to resolve.

Question: - Does it typically take this long to have an issue resolved? - Is there a way to escalate my request ... Or is this simply "par for the course?"

Side comment: I'm not really bent out of shape over this. I'm a bit frustrated because there hasn't been any communication or apparent progress.

Thanks for your thoughts.