Talk:Support/@comment-5417121-20120831174133/@comment-5039776-20120905020524

That automatic closing of your ticket is a bug in their software. Start up a new ticket or re-open the one that is closed.

That said, don't hold your breath on anything. My April 16 ticket still awaiting any action. Has been auto closed many times. Gave up long ago and have moved on, and from where I sit now, is a minor matter.

However, if you play real games like Rift, Aion and WoW, have a look at how great their customer service is. It's a pleasure doing business with them and I never begrudge them a cent of revenue. Any and every query in these games is answered within 24 hours.

TinyCo, on the other hand, are cheap. They need to increase their customer service team dramatically - yes, hire more real people to help us out - and update their customer software so that matters are resolved quickly.