Talk:Support/@comment-5417121-20120831174133/@comment-1536121-20120905031747

well "bug" is a matter of opinion. i once implement a customer service software, and usually they have a feature to "auto close unresolve problem" in a range of days.

one thing for sure, that the email is fair and always up to date. So read it carefully. If the email says the problem close, you can re-open them by giving comments or reply.

hope you got a "human" response then