User blog comment:GeoFruck/My Accidental Dino Purchase Saga/@comment-5103836-20120826232221

Glad to see it worked out ok. I don't think I ever leave my den empty for more than a few minutes, but glad to see CS at tinyco is willing to work out things on a case by case basis.

I agree that being nice pays off. I also have found that when contacting any CS, being humble, grateful, informative, well spoken, and to the point is the best way to get help. Going into full on rage-mode to a CS is often the best way to get them to go into full on ignore-mode.