User blog comment:RockyRoadIC/Beware! Transferring Your Village May Wipe It Out/@comment-5218270-20120622195623

This happened to my husband when we got new phones. Sean from TinyCo was a real jerk about it too. My husband kept telling him that it is NOT transferred. But Sean kept insisting that they had done the transfer. The village that showed up on his phone was the new (level 1) village that he was forced to set up when he DLed the game to the new device (which Sean from TinyCo said he had to do before he could complete a transfer). When all of this happened, my hubby was level 31 with about 2500 crystals and had just completed the upgrade to City Rock (I think). After about 2 weeks of emailed arguments back and forth, Sean from TinyCo finally admitted that they had lost his original village and credited him with 4000 crystals (what he had and approximately what he had spent) and several grand in coins. The couldn't give him an exact rebate of his crystals because he hadn't bought them, he had gotten them from doing the "earn free crystals" offers. This was March that he was reset from Level 31 to 1. He is just now today up to level 37.

I wish you luck. I know it was a long and frustrating fight for my husband. On the other hand, my village is now ahead of his, which I wasn't able to do before ;-)