User blog:Oioiaussie/I did not get what I paid for and TinyCo Support is ignoring me!!!

Hello fellow villages and thanks taking the time to read this.

My story is this. I bought the Platinum Booster Pack about a month back, which included 400 crystals and the Symphony Store. I wanted this store as I had it on another device and it was a very good store.

Imagine my surprise when I got the store and it returned only 40% of the return on the other device. It wasn't advertised as a mini symphony store (it's the same size as the regular symphony store - 5x5) and I was very disappointed.

Now, in the past, my experiences with TinyCo support have been up and down. Sometimes they are real good and Matthew, Tam-Anh and Dan get back to me really quickly with good support. Other times, it takes an eternity to get round to my question and it's just a form response saying how the team is being beefed up and does my problem still exist. (I do acknowledge there are many requests for support).

Well, I posted a question about 3 weeks ago about this matter and followed up on about 5 occasions. No reply! I'm feeling very let down here and not happy at all.

I bet we all have tales of woe to tell, but I feel pretty poorly since this was something I purchased.

Hopefully TinyCo can finally get round to this, but in the meantime, I am growing weary of waiting.

Thanks for reading.