Thread:Seratops/@comment-5042346-20120822113924/@comment-5042346-20120824123250

You do not need to file a support ticket. However the more cases with a similar problem most likely would lead the support team of TinyCo to scale up the particular problem. I would like to suggest therefore that a support tickect could be helpful. You do need a couple of details however. One is your TinyID (shiould be an issue) the other is your IMEI or UID. This you can find under settings, you would have enough time to get there take a screenshot and work your way through the form on the www.tinyco.com with it.