Talk:Bugs/@comment-5266847-20120916184840

Regarding the fusion freezes, I got the following message from tinyco support on Friday:

I'm very sorry, but we are not unfreezing dinos for players at this time.

It's not that we don't want to fix this issue for you, but we are dilligently working through our ticket backlog. This means our resources need to be focused on billing issues, gathering information regarding crashes and loading issues, and making sure players are getting their games transferred.

We know Frozen Fusion is an incredibly frustrating issue to encounter, and we are glad that there will be a fix available in the next update (which will be another 2-3 weeks). We're really sorry for the inconvenience in the meantime. After all, we want the same thing you want, to make Tiny Village the very best game it can be. We want to help you, but there will be some bumps along the road until our ticket backlog is a thing of the past. Again, we're sorry for the frustrations in the meantime.