User blog comment:Beckyw/And my quest with TinyCo Support starts.../@comment-24.173.155.230-20121105160109/@comment-5039776-20121105215829

By and large, my experience with customer support has been positive and at least in one occasion, they did give me some crystals to make up for my trouble.

Only on one occasion did the ticket remain open for months without resolution, frustrating the heck out if me.

Looking back, it was not a key issue in the game - I could keep playing - and it must have got pushed to the back of the line.

I know they have put on a few new Community Managers lately and combined with the self-transfer mechanism in the game should see significant improvement in customer service.

Oioiaussie Please do not send me gifts. Thanks in advance.