User blog comment:GeoFruck/My Accidental Dino Purchase Saga/@comment-5339898-20120825222646

Congrats on getting your problem solved, and within a few days no less wow.

Like Oioiaussie said you did much better than I,

back in July I had a very similar problem. I sent in ticket and after long time almost two weeks I think, I received a form letter that had nothing to do with what had happened I dont think they even read my email. I responded and never herd back anything. Them not getting back to me was most insulting.

I am lad to hear they are starting to pay attention to the players.