User blog comment:Oathborn/Protest by Boycotting/@comment-5039776-20120910060158

I agree with everything Arsalan7042 said below.

Here's a recent post I made on the fan page in response to a rather belligerent fanboy.

John,

We'll differ on the need to be polite.

As for patience, well, I have a ticket that dates back to mid April. It's been auto closed a number of times and has never had any human interaction. This happens to a lot of people. How much more patient need people be? So, I have real sympathy for people putting in multiple requests after a few days, especially if their ticket is auto closed by the system. They expect customer service - we all do. We get it from other companies. TinyCo should deliver it by hiring extra support staff.

And how hard would it be to put up a page on their web site showing the list of bugs and their status and update it daily (just once a day FGS)? The wiki seems to do it; but the wiki is unofficial, can't speak for TinyCo and won't be as up to date as the development team is.

Such a page could be linked to here, so everyone could see the status of their bugs. So, how hard would that be? They sort of have it under the "Forums" tab on the support site, but that needs to be comprehensive and dynamic. Sadly, it is neither.