Talk:Support/@comment-5417121-20120831174133/@comment-5417121-20120913230943

Well, I finally got another response on my ticket. So, ticket opened Aug 20, then an automated response on Sept 3rd (at which point I reopened the ticket by adding a response), and now response that looks suspiciously automated:

Hi Jaydfox,

My sincere apologies for the delay in response. We have taken significant steps in improving our customer service these past few weeks, including implementing a new system that will help us track and respond to all issues. Thank you for being so patient during this time.

Are you still experiencing the issue you described? If so, please let me know. We'll take a close look and work to get it resolved for you quickly.

Well, we're making progress, I guess. Anyway, this is my third ticket with TinyCo. My first two tickets were handled very professionally, so I'm trying to consider this third ticket an anomoly, but it's getting hard.

My first ticket was to report that the app kept crashing during loading, so I couldn't get in at all. They responded within hours that it was a known issue that they were working on, and shortly after that I was able to get back in.

My second ticket was a billing issue (Google Play held my funds for over 72 hours), so they compensated me a few free crystals for the trouble. All in all, I was satisfied with support both times. So just waiting to see what happens now.