User blog comment:Drew34000/Transferring my Village/@comment-30923962-20170102080053

I'm having a problem regaining my old game on Tiny Village. I contacted the company but I am not yet heard anything back regarding a manual transfer, I don't have my old device due to malfunction and having to return it to Apple with a cracked and malfunctioning screen. I need a manual transfer of my old game. Below I'm going to provide a copy of the correspondence to the Tiny Village company

Transferring tiny village but don't have my old device or code. What is this about some kind of code it ask for when I try to transfer my game? Is there a code I'm supposed to find somewhere or do you provide it? I've had Facebook and Google plus for years but still can't recover my old game.

My question is

I'd like to know why I haven't yet received my old game. Below is a copy of the question I previously sent you but heard nothing back beyond the auto responder:

My previous email to you:

My reason for contacting you is to hopefully regain my game from my old device. However, my problem is I no longer have my old device, it had to be sent in for repair due to a cracked screen and Apple ended up replacing it with a new one. Therefore, I'm not sure what my profile name was as I've been playing Tiny Village for quite a while and I never visited the profile but I do have my old device's Serial number

Old device serial number F4KK1XCCF193

Wi-Fi address C0:1A:DA:DC:43:50

Profile name on new device UVUVUV

Other info about my new device

Serial number FPKS3070F193

Wi-Fi address C0:1A:DA:DC:43:50

Identifying information about my old game:

Very large area of purple trees, about several hundred of them in a large area of the screen next to a collection of playgrounds on one side and a bunch of houses on the other.

Market sitting right by the rock

All of my shops are pretty much together also near the rock

I just like to know why I haven't yet had my game manually transferred because I can't transfer it on my own. Thanks in advance

PS: The profile name I provided is from my current game on my new device, but I don't know the profile name on my old game, and I no longer have the old device but can describe the game pretty much in detail on what the layout of my screen was the last time I was able to play before having to send my old device to Apple. I'm not sure why I never heard anything from you beyond the auto responder, I would like to hear a reply to see what you have to say