User blog comment:TinySchmee/My crystals returned./@comment-74.211.4.183-20120726195441/@comment-5039776-20120726202652

I think this is one of the biggest problems with the game and one which contributes to lowering the reputation of the game and of TinyCo itself.

Not refunding crystals for mistakes goes against the basic way we purchase something. If we don't want something (or have purchased it by accident), we should be able to return it.

This happened to me last week, and I can't even get a response from the customer service manager. I know of many other people who have the same problem.

Surely, goodwill is more important than a few dollars that they gobble up in accidental purchases. At least, it used to be. Right now, TinyCo are generating bad will and they will reap what they sow.